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Privacy Policy

Last updated: May 28, 2026

1. Introduction

Civiqli Technologies Limited (“Civiqli”, “we”, “us”, or “our”) respects the privacy of individuals who access and use the Civiqli platform, including minors.

This Privacy Policy explains how Civiqli collects, uses, stores, shares, and protects personal data obtained through its mobile and web-based applications and related services, in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and other applicable laws.

This Policy applies to all users of the Civiqli platform, including students, educators, mentors, activists, and concerned citizens.

2. Scope and Application

This Privacy Policy applies to:

  • All users of the Civiqli platform
  • All personal data processed in the course of providing CivicTech, EdTech, MediaTech, and GovTech services
  • All data collected through user registration, onboarding, chatbot interactions, analytics, and platform usage

By accessing or using the Civiqli platform, users acknowledge that they have read and understood this Privacy Policy.

3. Users Under the Age of 18

Civiqli encourages civic awareness and education among individuals under the age of 18.

Where personal data relating to minors is processed, Civiqli:

  • Processes such data strictly for educational, civic, and informational purposes
  • Limits data collection to what is reasonably necessary
  • Applies enhanced safeguards to protect minors’ data
  • Avoids profiling or behavioral targeting of minors
  • Does not knowingly collect sensitive personal data from minors without appropriate safeguards

Where required by applicable law or guidance, parental or guardian consent mechanisms may be implemented.

4. Categories of Personal Data Collected

Civiqli may collect and process the following categories of personal data:

a. Personal Identification and Contact Information

  • Name (where provided)
  • Email address
  • Phone number
  • User-selected language
  • Gender
  • Date of Birth

b. Demographic and Contextual Information

  • State of origin
  • State of residence
  • User role (e.g., student, educator, activist)
  • Level of Education
  • Institution

c. Technical and Usage Information

  • Device type and operating system
  • IP address
  • Log files
  • Interaction timestamps
  • App usage data

d. User-Generated Content

  • Chatbot queries and interactions
  • Reports, feedback, and submissions made through the platform

Civiqli does not intentionally collect biometric data or other highly sensitive personal data except where legally permitted and necessary.

5. Purposes of Processing

Civiqli processes personal data for the following purposes:

  • To provide and operate the Civiqli platform
  • To deliver civic intelligence and educational services
  • To respond to user queries and chatbot interactions
  • To improve platform functionality, performance, and security
  • To comply with legal and regulatory obligations
  • To conduct research and analytics in anonymized or aggregated form
  • To communicate with users regarding platform updates and service information

6. Legal Basis for Processing

Personal data is processed on one or more of the following lawful bases:

  • User consent
  • Performance of a contract (use of the platform)
  • Compliance with legal obligations
  • Legitimate interests pursued by Civiqli, including platform improvement and security
  • Public interest in civic education and governance awareness

7. Data Sharing and Disclosure

Civiqli does not sell personal data.

Personal data may be shared only where necessary, including with:

  • Service providers and vendors acting as data processors (e.g., SMS providers, analytics services, AI platforms)
  • Regulatory or law enforcement authorities where required by law
  • Professional advisers under confidentiality obligations

All third parties are required to process personal data in accordance with applicable data protection standards.

8. Cross-Border Data Transfers

Where personal data is transferred outside Nigeria, Civiqli ensures that:

  • Adequate safeguards are in place
  • Transfers comply with NDPA requirements
  • Contractual and technical protections are implemented to protect user data

9. Data Security

Civiqli implements appropriate technical and organizational measures to protect personal data, including:

  • Secure infrastructure and access controls
  • Encryption and secure transmission protocols where appropriate
  • Restricted access based on role and necessity
  • Ongoing monitoring and risk assessment

Despite these measures, no system is completely secure, and users acknowledge the inherent risks of digital transmission.

10. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Further details are provided in Civiqli’s Data Retention Policy.

11. Data Subject Rights

In accordance with the NDPA, users have the right to:

  • Request access to their personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data, subject to legal and operational limitations
  • Object to certain processing activities
  • Withdraw consent at any time
  • Lodge complaints with the Nigeria Data Protection Commission

Requests may be submitted through Civiqli’s designated contact channels.

12. Cookies and Tracking Technologies

Civiqli may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve platform performance. Users may manage cookie preferences through their device or browser settings.

13. Changes to This Policy

Civiqli reserves the right to update this Privacy Policy from time to time. Material changes will be communicated through the platform or other appropriate channels.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data processing, users may contact:

Privacy & Data Protection Contact:
 [To be provided]

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